Join our
team

Responsibilities:‍

Client Relationship Management:
- Build and maintain strong, long-lasting relationships with clients, acting as their trusted advisor and main point of contact for all account-related matters.

Team Management:
- Manage the Account team and lead and grow the team in their development. 

Strategic Account Leadership:
- Develop a deep understanding of clients' business objectives and industry, providing strategic insights and recommendations to help them achieve their goals through tailored marketing strategies.

Project Oversight:
- Oversee the planning, execution, and delivery of client campaigns, ensuring they are on time, on budget, and aligned with client expectations.

Team Collaboration:
- Work closely with internal teams (creative, media, analytics, etc.) to ensure the smooth execution of client work.
- Lead cross-functional teams to meet project deadlines and deliverables.

Client Retention & Growth:
- Focus on client satisfaction and retention by delivering measurable results.
- Identify opportunities for upselling and cross-selling additional agency services to drive revenue growth.

Campaign Performance Monitoring:
- Monitor and analyze campaign performance, providing regular reports to clients.
- Use data and insights to optimize ongoing campaigns and demonstrate ROI.

Financial Management:
- Manage account budgets, including forecasting, tracking, and reporting on project financials.
- Ensure projects are delivered within scope and profitability targets.

Problem Solving & Conflict Resolution:
- Proactively address any client concerns or issues, ensuring swift and effective resolutions that maintain strong relationships.

New Business Support:
- Participate in new business pitches and client presentations, offering strategic insights and account management expertise.

Process Optimization & Innovation:
- New initiatives to optimize workflows and stimulate growth of business. 

Requirements:
- 4+ years of experience in account management within a digital, creative, or marketing agency.
- Experience in managing a team.
- Strong understanding of digital marketing channels and experience leading successful campaigns.
- Proven track record of managing large, complex accounts and delivering strong client outcomes.
- Excellent communication, presentation, and interpersonal skills, with the ability to build trust and influence key stakeholders.
- Strong project management skills, with the ability to manage multiple clients and projects simultaneously.
- Proactive and solutions-oriented with a strong focus on client success.
- Experience in budget management and financial reporting
- Strong verbal and written communication skills in Dutch and English  
‍
What's in it for you? 
- Pension plan
- 28 vacation days
- Day off on your birthday
- A young, motivated, and welcoming team
- Apple work laptop and phone
- The most fun team and team activities
- An office in the heart of Amsterdam, near Museumplein
- Are you ready for a new exciting opportunity? Let’s connect!